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02 avr 2007, 01:09 Andy
Réponses
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looking for a job in U:E:A
I am from MOROCCO, I work in ITALY IN HOTEL as receptionist and I like to find a job in a muslim country ,I have a verry importand experience inthis sector- hospitality and turism - for 7 years . It was my dream to work in U:E:A and with my experience I'm verry available and verry capable to stay in any ather job . think you for all
my e-mail is: [email removed]mekkouri boualam 03 avr 2007, 05:14 - Signaler un abus -
new jobs
I am Edward Lim from the Philippines. I have been part of the I.T. department of three(3) different companies. The latest being in the real estate sector. I have analyzed systems, coded programs, maintained websites and produced audio-visual presentations for product launchings. My work has allowed me to effectively coordinate with my co-workers and as well as step up when leadership is needed. I have no preference as to what job is being offered right now. I'm looking forward to going to Dubai and using my skills there.
edward_lim1331@hotmail.com 04 avr 2007, 04:05 - Signaler un abus -
hotel job
There were a few positions available as hotel reciptionest, I am not sure if it was in Dubai or Qatar.....
Check it out anyways http://www.dubaijobsnetwork.com
Make sure you double check your resume for spelling errors.
Farhat 05 avr 2007, 06:35 - Signaler un abus -
hotel job
Curriculum Vitae
Name: Mehmet Akif Akgül
Address: Yakakent Sitesi Begonya Apt No 5 Yakacık, Kartal, Istanbul.
Telephone: 0216 377 1151
0532 712 5907
E-mail: [email removed]
[email removed]
Date of birth: 26/5/1960
Marital status: Single
Citizenship: Australian and Turkish
Languages spoken: Perfect communication both written and spoken English and Turkish.
Intermediate level Italian, currently being studied at the Italian Cultural Centre, Istanbul.
Educational Background
Çaldağ İlkokulu
Haymana, Ankara
1966-1971 Primary School Certificate
Ashfield Boys High School
Ashfield, NSW, Australia
1972-1978 Higher School Certificate
College of Catering, Hotel Administration and Tourism (TAFE, Tertiary and Further Education)
Ryde, NSW, Australia
1979-1983
Tertiary-level education and training for the tourism and hospitality industry. Some of the specific subjects studied include: Personnel Training, Supervision Techniques, Hospitality and Tourism Sector Law, Communication and Food Science. Further details can be supplied on request.
February 1994 Train the Trainer Course
Computer College of Sydney
Sydney, NSW, Australia
1985, Basic Computer Operations
JTB (Japan Travel Bureau)
Sydney, NSW, Australia
July 1996, Study of Food and Beverage Japanese for the Japanese tourism sector in Australia
Employment Experience
Current Employer:
Intermedia Uluslararası İletişim A.Ş. New Media Company
Tel: 0212 287 28 03
E-mail: [email removed]
Preparation of English language bulletins for the automotive, tobacco, fast food and hotel and tourism industries. The preparation of a general economic and political daily bulletin (Executive News Digest) in English for foreign businesspersons living and working in Turkey. I have translated books for the jewellery sector (Goldaş), Foreign Investment Association of Turkey (YASED) magazine and travel books such as the “Step by Step Aegean Coast”, “Step by Step Marmara”, “Wining and Dining in Istanbul” and “Step by Step Mediterranean Coast”.
I am carrying out Freelance English Teaching to management of Synovate International in Kavacık, Kudret Eye Hospital in Kadıköy and Lotto International in Çobançeşme, Istanbul.
Ekin Publishing
I have translated books regarding the Muğla, Çanakkale and Istanbul provinces for the tourism sector.
I have translated into Turkish banquet menus of Swissotel Bosphorus, Istanbul.
MRM Kağıt Ürünleri San ve Ticaret A.Ş
Translation of the book “I am 44 and my son is 53” by Stella Molinas Trevez into English.
Promotional bulletins for English version “Adı Aylin” Her name is Aylin and “Nefes Nefese” “Breathless” best selling books by Ayşe Kulin.
Lion’s Den Communications, London
Moderator and translator duties for Turkish doctors attending the Multiple Myeloma Conference in Dublin Ireland, May 2006
ITN Channel 4 Television London
Consultancy and TV fixer duties for ITN Channel 4 during the Pope visit to Turkey in November 2006. This involved setting up interviews with prominent Turkish journalists, bureaucrats and writers as well as carrying out simultaneous translations of these interviews.
Australian TV ABC
Consultancy and TV fixer duties for Australian ABC TV Channel during the 90th anniversary of the Dardanelles Campaign in Çanakkale in April 2005
Doğuş Holding, NTV, NTVMSNBC Internet news portal, CNBC-e TV
From 1999-
Currently doing freelance work for the above institution
Duties included translating and editing news items in the NTVMSNBC English news section, translating, editing, dubbing, on air voiceover for NTV English language broadcasts, translating of advertising material for various companies including Turkish Airlines, advising CNBC-e subtitling department and carrying out written, simultaneous and consecutive translations both into Turkish and English.
Turkish Daily News Newspaper
1999 summer months
Translation of daily news and articles in a very tight work schedule
Consolidated of North-West (Kuzey-Batı Danışmanlık ve Eğitim)
1998-1999
Teaching of Business English to corporate client’s executive management including Levis, Demirbank, Dışbank, Eczacıbaşı Profilo, and Divan Hotel.
Deulcom Taksim and Kadıköy
1998-2000
Conversation lessons for advanced English students
Medikasev Language School
Kadıköy
1998-2002
English language teaching and conversation lessons to mature age students.
Bilsit Hotel, Training and Education Centre
Şişli 1998-1999
Teaching of English and hospitality subjects to students of Hospitality, Tourism and Public Relations
Bersay Strategic Communications Agency
Esentepe 1998-
Providing business-level English lessons to executive management of this large public relations agency. Consecutive and simultaneous translations.
Swissotel Istanbul
Maçka 2000-
Teaching of conversation level formal English to executive management as well as carrying out consecutive and simultaneous translations.
Halikarnas Hotel and Disco
Bodrum 1997 summer
Food and Beverage Manager, Duties included Staff Training and Development, Teaching of hospitality English, Interview and hiring of personnel.
Employment in Australia
Taxation Department of Australia
Freelance translation work from 1988-1996 including the “Taxation guide for Turkish speakers in Australia”.
Waterfront and Italian Village Restaurants
Sydney, Australia
1987-1997
I have worked as Assistant Manager and General Manager of these leading popular Sydney restaurants both of which have 800-seat capacities. Further information could be obtained from www.restaurantsoftherocks.com
Chevron Hotel
Potts Point, Sydney, Australia
1984-1986
I have worked in various positions such as Banquet Supervisor, Night Reception and Public Relations.
Olims Travellers Services
Sydney International Airport
1984-1986
Food and Beverage Supervisor
Sydney Club
Pitt Street, Sydney
1983-
Supervisor
Giovanni’s Restaurant and Charcuterie
Woollahra, Sydney
1981-1983
Manager
Menzies Hotel
Sydney
1978-1980
Barman, Bar Supervisor, Liquor Store Manager
References
Mesut Önen, 0532 261 12 19
Niyazi Çakmak, 0532 393 9142
MEHMET AKGÜL 07 avr 2007, 04:52 - Signaler un abus -
Looking for a Job in Dubai. Available 17th April 2007 onwards
Dear Sir /Madam ,
I the undersigned, Mr.Sebastiao Fernandes, commonly referred to as by my middle name, Savio Fernandes have reasons to believe that there exist many vacancies in your esteemed organization.Given my ability of quick learning, and my excellent, communications skills, organizational experience, and leadership background, added by my experience in analytical and motivational functions, I firmly believe that I have what it takes to make me a suitable candidate for a post in the Operations Management at your esteemed organization.
I am currently holding a visit visa and would be in Dubai w.e.f 15th April 2007. I am currently employed with UBICS Technologies, Pune (Kingfisher Airlines) as a Sr.Team Leader and is also promoted as an Acting Assistant Manager on a probation basis though honestly speaking, the later post has not been officially conferred upon me on paper.
I would welcome the opportunity to discuss these and other qualifications with you. If you are interested, please contact me at 91 9860563403 (till 14th April), or 0971504695188 (Dubai), or feel free to contact me via email at [email removed] . I look forward to meeting with you to discuss the ways my skills may best serve the organization.
CURRICULUM VITAE:
Name: Sebastiao Domingos Savio Roque Fernandes
Preferred Name: Savio Fernandes
128/8 Villa Hillview,
Behind Holy Cross Chappel,
Nigvaddo,
Saligao,
Bardez,
Goa - India.
Dubai Address:
P.O. Box 72423
Dubai, U.A.E
Mobile # +971-50-4695188
Objective: To work in a vibrant environment as a part of a team in a reputed Organization where I can combine my innovative skills with knowledge, leverage on my strength, perseverance and commitment that will further develop my analytical, communicational and leadership skills so that I can deliver unmatched value to clients by providing high quality services.
Personal Information:
Date of Birth: 01st April 1981
Place of Birth: Kuwait
Nationality: Indian
Religion: Roman Catholic
Marital Status: Single
Permanent Address: 128/8, Villa Hillview,
Behind Holy Cross Chapel,
Nigvaddo,
Saligao Bardez,
Goa-India
PIN-403511
Contact Numbers: +91 0832 2409485 (Res)
98605 63403 (Mob)
Email ID: [email removed]
[email removed]
Passport Number: A7495296
Educational Qualifications:
q Successfully completed S.S.C.E examination through Goa Board in March1997 by securing a “First Class”.
q Successfully completed H.S.S.C examination through Goa Board of Higher Secondary Education in March,1999 by securing a “Second Class”
q Successfully completed B.Com Degree examination through the Goa University in April,2002,by securing a “First Class”.
q Successfully completed Diploma in Computer Programming and Applications through Aces Academy in February2002.
Additional Qualifications:
q Undergone intensive Training for handling Supervisory and Helpdesk Calls at WNS Global Services (P) Ltd.
Hobbies and Areas of Interest:
q Reading about and Reviewing Current Affairs
q Watching News based and Informative shows.
q Cartooning and Caricatures
q Writing Articles and Newsletters
q Acting and other Theatre related avenues
q Passionate about Music
q Traveling and exploring new Places
Work Experience:
q Worked for as a Cashier for Baskin Robbins-Goa
q Worked as a Cashier for Hotel La-Paz (Marriots)
Role:
- To maintain daily Accounts and Transactions.
- Preparing Daily Inventory the Stock List
q Worked as a Restaurant Supervisor for Hotel La-Paz (Marriots)
Role:
- To Supervise and manage the F&B section.
- Overall handling of Party Orders.
(Total Time worked in the Hospitality Sector – 2 years and 2 months.)
q Freelancer Columnist for the Times of India
q Cartoonist for the Times of India
(Total Time worked in the Newsprint Media – Over 4.5 years).
q Worked as a Customer Care Associate for U.S.A Travelocity at WNS Global Services, Pune for 13 months.
Role:
- Attending to Inbound as well as Outbound calls
- Providing efficient and prompt Customer Service and Solutions to clients.
- Aggressive Sales calls dealing with the Air, Car and Hotel product.
- Work on X-caliber (Sabre) and IMS (Siebel)
- Floor-walking and providing On-Floor Agent assistance.
q Worked as a Team Coach for U.S.A Travelocity at WNS Global Services, Pune for 7 months.
Role:
- Handled a Team of 20 Agents
- Coaching and Mentoring on Process and QA issues
- Handled Attendance and Performance reports.
- Handled Supervisory and Escalation Calls
- Handled Helpdesk Calls( Process )
q Worked as a Team Leader for U.S.A Travelocity at WNS Global Services, Pune for 5 months.
Role:
- Handled a Team of 21 Agents
- Coaching and Mentoring on Process and QA issues
- Handled Attendance and Performance reports
- Work on EHM and APE reports
- Handled Manager Level calls
- Handled Helpdesk Calls( Process)
- Conducting Team Briefings and Daily and daily one to one meetings.
- Analyzing every agent’s performance and giving subsequent constructive feedback.
- Understanding every agents personal problems and concerns apart from operational issues and resolving them.
- Resolving agent’s Salary payout and HR issues.
- Mentoring and Coaching agents and emphasizing on the importance of Team Work.
q Worked as Sr.Team Leader – Operations for Kingfisher Airlines Pvt. Ltd , Pune since March 2006 (12 months)
Role:
-Handling the biggest team on floor with 27 agents
-Coaching and Mentoring on Process and QA issues
-Handled Attendance and Performance reports
-Handled Manager Level calls
-Handled Helpdesk Calls( Process)
-Conducting Team Briefings and Daily and daily one to one meetings.
-Analyzing every agent’s performance and giving subsequent constructive feedback.
- Floor-walking and providing On-Floor Agent assistance.
-Understanding every agent’s personal problems and concerns apart from operational issues and resolving them.
-Resolving agent’s Salary payout and HR issues.
-Mentoring and Coaching agents and emphasizing on the importance of Team Work
-Supervisor In charge to Handle Process related concerns.(Sabre-Interact and Sabre Sonic Web)
-Supervisor In charge to single handedly handle Kingfisher Airline’s USA call center’s setting up and Transition into Pune apart from CAT testing the US website portals.
q Also simultaneously worked as a “Acting Team Manager”(On a probation basis and not on paper) for Kingfisher Airlines Pvt. Ltd , Pune since November 2006 (4 months)
Role:
- Managing and Supervision of 3 Team Leaders and Team Coaches.
- Monitoring and reviewing each TL/TC ‘s performance.
- Reporting to Ops Manager w.r.t the TL/TC performance based data.
- Attending almost all Team/Manager level meetings.
- Reporting to the Operations Manager w.r.t daily reports and data handling.
- Collating and Analyzing of Data and Reports
- Handling AVAYA based reports mainly w.r.t AHT,SLA,ASA,etc.
- Feedback to the team based on statistical data sent by WFM.
- Ensuring 100% attendance for the entire process.
- Introducing and Contributing with creative policies for the betterment of the floor.
- Conducting the team Outings.
- Rapport building and bonding with all multifunctional heads/teams across the floor.
- Appreciations, R&R to be conducted on weekly basis.
- Action plan for Bottom Quartiles Improvement on Monthly Basis.
- Team Meets and Performance reviews On weekly basis.
- Ensuring 100% compliance for interdepartmental co-ordination.
- High Ownerships and Initiatives to streamline Floor/Process.
- Ensuring the SLA’s are met on day to day basis.
- Attending the call Calibrations with QA team.
- Manager level Call Audits for the respective teams.
(Total Time worked in a BPO (Airline Process ) is over 3 years)
Overall work experience is over and above 7 years. This does not include small part time jobs done in various shops and hotels for stipend and pocket money purposes.
Important Value Additions:
q Single-handedly, designed and created a HTML based Intranet site named “SMARTNEWS” for Kingfisher Airlines. The website functions just like any other website but is only limited to internal use. The same has proved to be the backbone of the Kingfisher Airlines process as it deals with each and every detail about the Kingfisher Airlines process.
q Single-handedly, conceptualised.designed and created the complete ISO 9001 Certification documentation project for Kingfisher Airlines Process. The project dealt with the operational flow / process for the entire organization (Kingfisher Airlines,UBICS) . It helped the organization achieve the world recognized ISO 9001 certificate w.r.t its Quality and effective handling of the process.
q Kingfisher Airlines had planned to invest in an expensive project /tool which would have helped us in maintaining a real-time record of the daily flight delays. I created a simple MS Excel based template , totally free of cost which had the same features. This helped the company save lakhs of Indian Rupees.
q Kingfisher Airlines had planned to invest in yet another expensive tool, similar to Siebel. This tool/software upon any query was supposed to give a count of the total calls received, type of calls received and its frequency. This software was supposed to cost the company in lakhs of USD. I created a simple yet efficient MS Excel based template which performed the same functions as for Siebel and that too with absolutely no cost to the company.
q Created a MS Excel based template for Quality based audits which acted as a “Checklist” which the agents can use as a tool for ‘Self Evaluation”. The tool benefited the bottom quartiles to a great extent.
q Have always been recommended and have actively participated in the structuring and formation of the process/project right from its infancy level w.r.t the points mentioned below:
KPI/KRA
Reviews
Departmental Documentation
Tangible measures
Employee Lifespan analysis
E-Sat
C-sat
Project Completion and delivery
Rework Cost
Project Costing
Unmapped Project Progress
Resource Allocation
Sales Documentation and trend analysis as per channel partner
SWOT
Conceptualization and Designing/Implementation of Standard Reporting Templates.
Grievances Policies
Effective Admin Tools
Priority Task Adherence
Effective Communication
Presentations and Exhibitions:
q Displayed Cartoons at the World Peace day organized by the World Daniel Pearl Peace Foundation.
q Acted in numerous One-Act plays and Dramas at National Level
Rewards and Recognitions:
q Consistent 100% quality scores at WNS at both VnA and Process monitoring.
q Numerous Customer Appreciation Calls and feedbacks.
q Won the Best Actor Award 3 Times at All Goa School level.
q Member of the winning squads ( Football) numerous times at School and State level .( Part of the prestigious J.C.Pinto memorial trophy( football) in 1997.
Extra Curricular Activities:
q Compere and Event Management (Organizer of the No 1 Summer dance ‘Foxes Nite’ and the ‘Powerblast’ in Goa)
q Served as the Treasurer and Secretary to the Parish Youth Association, Goa
q Served as the President to the Parish Youth Association, Goa.
Key Strengths and Abilities:
q Excellent conversational and interactive skills.
q Excellent Leadership Skills.
q Experience of working for an International Online Air-travel Process for 22 Months.
q Excellent command and fluency over the English language both written and spoken.
q Fluency in National languages like Hindi, Marathi and Konkani.
q Willingness to learn and implement.
q Ability to work in Night shifts.
q Ability and experience of working under a Team and achieving desired targets together.
q Natural interest and fascination to work for an Airline process
q Unmatched discipline and professionalism at work.
Goals:
As far as the Organization is concerned my goal is work as a part of the Team and personally contribute selflessly towards achieving Organizational and Operational Targets and Goals.
Regarding my Personal career, to join this Organization at the applied post and move ahead on the hierarchical ladder based on my hard-work and experience.
Dated and Signed on March 31st,2007…………………………………………..
(Savio.Fernandes)
Sebastiao Savio Fernandes 07 avr 2007, 04:00 - Signaler un abus -
Looking for a job in Dubai. Available for immediate employment 17th April onwards.
Dear Sir /Madam ,
I the undersigned, Miss.Rochelle Menezes have reasons to believe that there exist many vacancies in your esteemed organization.Given my ability of quick learning, and my excellent, communications skills, organizational experience, and leadership background, added by my experience in analytical and motivational functions, I firmly believe that I have what it takes to make me a suitable candidate for a post in the Operations Management at your esteemed organization.
I am currently holding a visit visa and would be in Dubai w.e.f 15th April 2007. I am currently employed with UBICS Technologies, Pune (Kingfisher Airlines) as a Sr.Team Coach and is also promoted as an Acting Assistant Manager on a probation basis though honestly speaking, the later post has not been officially conferred upon me on paper.
I would welcome the opportunity to discuss these and other qualifications with you. If you are interested, please contact me at 91 9860563403 (till 14th April), or 0971504695188 (Dubai), or feel free to contact me via email at [email removed] . I look forward to meeting with you to discuss the ways my skills may best serve the organization.
Rochelle Menezes
P.O. Box 72423
Dubai, U.A.E
Mobile # +971-50-4695188
Email: [email removed]
Objective:
To work in a vibrant environment as part of a team where I can combine my knowledge and experience to further develop my analytical, communicational and leadership skills and deliver unmatched value to clients by providing high quality services.
Career:
KINGFISHER AIRLINES – PUNE, INDIA
Team Leader
(The above post was given as a huge responsibility on a probation basis, though it has not been conferred upon on paper )
(01st January 2006 –10th April 2007)
· Coaching and on floor agent assistance (Sabre) and QA issues
· Conducting daily team briefings
· Compiling and analyzing agent's performance data
· Providing assistance with helpdesk calls
· Resolving agent's salary and HR issues
· Supervising the setup and transition of Kingfisher Airlines USA based call center into Pune
· Reporting to Operations Manager after monitoring and reviewing team coaches performance
· Handling AVAYA based reports mainly with reference to AHT, SLA, ASA
· Devising an action plan for Bottom Quartiles Improvement on monthly basis
· Ownership and self initiative to streamline floor/ process
· Arranging manager level call audits with respective teams
· Supervising Sabre Sonic Web "Helpdesk" ( All India Travel agents)
· Conducting QA audits for the travel agency's guest care/ email helpdesk department
· Managing and supervising the travel agency's refunds department
· Handling airline seat inventory (Releasing and blocking of seats, PNRs)
Team coach (27th February 2006 –31st December 2006)
· Coaching and mentoring on process (Sabre-Interact and Sabre Sonic Web)
· Auditing inbound/ outbound calls
· Issuing AIP/ PIP on situational basis
· Generating and analyzing AVAYA based reports
· Conducting briefing / debriefing for every shift
· Supervising and providing on floor agent assistance
WNS GLOBAL SERVICES – PUNE, INDIA
Call center operating on behalf of USA Travelocity dealing with travel and hotel services
Customer Care Executive (03rd March 2005 –03rd March 2006)
· Attending to inbound / outbound calls and providing efficient and prompt customer service to clients
· Working on X-Caliber (Sabre) and IMS ( Siebel)
· Coaching team members regarding VnA and process issues
· Serving as a junior Team leader whilst handling QA issues
· Achieving consistent 100% quality scores at both VnA and process monitorings
EDUCATIONAL QUALIFICATIONS:
· B.F.A – Bachelor in Fine Arts (1999 - 2004)
A 5 year degree course from Goa College of Fine Arts in Commercial / Applied Art
· Microsoft Office (Word, Excel, PowerPoint, Outlook)
Professional trainings: Soft skills (voice and accent)
Mentor and coach agents on call taking
Trained to audit calls and assess them based on the quality parameters
Trained on Sabre
Xcaliber (Sabre)
Interact(Sabre )
Centiva (Sabre helpdesk tool )
RED (Retail Enterprise Decisions )
GE Preauth (Reseting virtual credit cards )
Trouble shooting and researching to resolve process /system issues
Trained on the Travel agency portal
Trained on how to audit calls for Guest care and the Travel agency mails.
Basic Training on Native Sabre
PERSONAL INTERESTS AND ACHIEVEMENTS:
My interests include painting, travel, music and some of my achievements in these fields are
· First prize at All India Camel Color contest, 1993-1996
· Talent award at All India Child Art painting contest, 1995
· National level winner at "Boogie Woogie" (popular dance competition on SONY television)
PERSONAL INFORMATION:
· Date of birth: 8th November 1980
· Nationality : Indian
· Visa status : Visit visa ( valid until 14th June 2007)
· Marital status : Single
· Languages (read, write & speak) : Hindi ,English & konkani
PERSONAL PROFILE:
Team player with strong work ethics and excellent communication skills
Yours Sincerely,
Rochelle Menezes
Thanks & Regards,
Rochelle Menezes.
Rochelle Menezes 07 avr 2007, 04:06 - Signaler un abus