Customer Engagement Agent, Barcelona

• Air Products is one of the world’s most successful industrial and medical gases and equipment suppliers. The company is the leader in many of the high growth markets. It serves - from materials for semi-conductors and hydrogen for refineries to home healthcare services, liquefied natural gas and high-technology adhesives and coatings. Founded in 1940, the company is widely-renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual earnings of 8.1 billion dollars, operates in some thirty countries around the world and has 20,000 employees.
  
  For our new Shared Service Center based in Barcelona (Cornellà) and are looking for a:
  
  CUSTOMER ENGAGEMENT AGENT
  
  Main responsibilities:
  
  Order management
  - Handle inbound telephone orders from customers.
  - Ensure all orders, including those received by fax or email, are entered efficiently into our SAP computer system.
  
  Customer relations
  - Handle customer enquiries / customer complaints, investigate causes, record findings, and escalate to management.
  - Enter all fax, email, and proactive customer enquiries onto the scheduling system.
  
  Data management
  - Proactively maintain customer accounts. This will include remotely monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
  - Coordinating changes to deliveries and liaising with drivers
  - React to changes in customer demand and resources (drivers and equipment).
  
  ‘AP Direct’ online order system
  - Pro-actively promote the use of APDirect as an alternative to telephone ordering.
  
  Emergency response
  - Be the first point of contact for out-of-hours emergency response.
  
  Key skills:
  - Relevant language skills: ENGLISH + FRENCH + DUTCH + GERMAN
  - Excellent interpersonal skills.
  - Proven ability to identify customer needs and respond proactively.
  - Ability to work under pressure.
  - Ability to work on own initiative and collectively as a team.
  - Excellent computer literacy skills.
  
  Conditions:
  - 24/7: rotative turns: morning, afternoon and nights.
  - Shift – 8 hrs
  - Shift Payment – 30% for night shifts
  
  mail to: [email removed]
  

  12 Jun 2007, 06:07 Hans van de Broek

Replies

• reponse

  ok j ai lu ton annance et je veus vraiment travaille avec vous je suis technicien cpécialisé en systeme et reseau .ok avous de dicider bay biso

  zineb bouzzine 18 Jun 2007, 07:52 - Report

• ok

  mon email est [email removed] ecri moi a ce email merci boocaux

  zineb bouzzine 18 Jun 2007, 07:57 - Report